Long-term Care Ombudsman

The Harford County Long-term Care Ombudsman program is a free and confidential service that advocates for the rights of nursing home and assisted living residents. An ombudsman is a person appointed to provide information, answer questions, investigate complaints, resolve issues, and preserve the privacy of the citizens served.

What is an ombudsman?
An ombudsman is a person appointed to receive complaints from individuals about problems or abuses.  They investigate complaints, report findings and work to settle disputes fairly.  The ombudsman is an objective listener, a mediator, and an advocate for the resident. The ombudsman works to defend the rights of residents in nursing homes and assisted living facilities.

Who can use an ombudsman's services?
- Residents of any nursing home or assisted living facility.
- A family member or friend of a nursing home or assisted living resident
- An employee on behalf of a resident.
- Any individual or citizen's group interested in the welfare of residents
- Individuals and families who are considering long-term care placement.

The Ombudsman Program can:
- Provide a channel to express concerns while preserving one's privacy.
- Help to resolve concerns and problems and encourage self-advocacy.
- Advocate on behalf of a resident of nursing home or assisted living facility
- Educate interested persons about nursing homes, assisted living facilities, regulations governing them, and the rights of residents.
- Work together with interested persons to improve the quality of life for residents in long-term care facilities.
- Provide information and referral services regarding long-term care.
- Promote the development of citizen organizations, family councils and resident councils.

If you or someone you know live in a nursing home or assisted living facility and are concerned with the quality of care in the home, have a complaint, or have financial or general questions about nursing home care, contact 410-638-3025.