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EMERGENCY
(410) 612-1612
To report a broken water main, sewage back up, or other service related emergency
WATER QUALITY ISSUES
For issues with cloudy water, taste, or odor
(410) 638-3939
AVAILABILITY & PERMITTING
To inquire whether water or sewer services are available in your area or for general permitting questions
(410) 638-3300
NON-EMERGEMNCY
Click below to submit a request
The Harford County Division of Water and Sewer is responsible for the operation, maintenance, administration, planning and engineering of the public water and sewer facilities that service more than 130,000 citizens of Harford County. Founded in 1956 as the Harford County Metropolitan Commission, the utility has been rendering exceptional service for over 65 years.
MISSION
Our mission is to provide our customers with safe, reliable water and sewer services in a responsive and cost-effective manner; to protect public health and the environment; and to administer well-planned improvements to support community opportunities.
VISION
We aspire to provide trusted and valued water and sewer services to our customers; act as role models, recognized as our community’s environmental stewards; be innovators, helping to drive opportunity in Harford County.
DRINKING WATER
Our dedicated professionals operate three drinking water facilities which treat an average of 14 million gallons of water a day, ensuring residents and businesses have reliable access to clean, safe drinking water. Our assets include nearly 800 miles of water mains and laterals, 12 storage tanks, 12 booster stations, and 4,000 fire hydrants.
WASTEWATER
Wastewater is the water that goes down the drain from taking a shower, washing dishes, using a washing machine, or flushing a toilet. Wastewater transported from homes and businesses is treated at one of our three wastewater treatment plants before it is returned to the waterway. Managing the County’s wastewater includes the upkeep of nearly 800 miles of sewer mains and laterals.
Address
3334 Abingdon Road
Abingdon, Maryland 21009
**Please do not send payments to this address**
Business Hours
8AM - 5PM Monday - Friday
(410) 638-3300
E-mail to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint
William J. Bettin, P.E.
Deputy Director
BILLING AND ACCOUNT INQURIES
For general billing and account questions
(410) 638-3311
E-mail
PAY BY MAIL
Bureau of Revenue Collections
P.O. Box 609
Bel Air, Maryland 21014
PAY IN PERSON
220 South Main Street
Bel Air, Maryland 21014
Office hours are Monday through Friday 8AM - 5PM, except on County holidays.
A "drop-box" for payment is also located at this address.
PAY BY TELEPHONE
+1 (888) 288-5609
Visa®, MasterCard®, Discover® and electronic checks are accepted. A convenience fee may apply.
PAY ONLINE
To make a payment
USAGE INVOICE
The County invoices each customer for water and sewage usage on a quarterly basis. This bill is generally based on the amount of water used by the property. Usage bills pay the cost of the daily operation and maintenance of the water and sewer system in the County and are increased annually by the CPI. Each customer has 30 days for payment. After 30 days a 5% late fee is added to the bill as required by the County Code Section 256-19(A)(4). Service may be terminated if the bill remains unpaid.
ANNUAL ASSESSMENT
Depending on where the property is located within the County, a property served by the County's water and sewer system can have one or more annual assessments that are due on the property. Most annual assessments are mailed July 1 to the latest property owner on record. These assessments are due by September 30 of each year. The annual assessment includes capital charges, which can vary from property to property depending on the time period of connection and location within the County. These charges are used to pay for the cost of construction transmission facilities, pumping stations, water booster stations, storage facilities, treatment facilities, etc.
COMMERCIAL NEW CONNECTION APPLICATION (non-Residential)
RESIDENTIAL NEW CONNECTION APPLICATION
WATER AND SEWER GENERAL RULES AND REGULATIONS
- Water and Sewer General Rules and Regulations
- Active Recoupments, Surcharges, and Policies (Part 11)
- Closed Recoupments, Surcharges, and Policies (Part 11)
- Water and Sewer Design Guidelines (Part 13)
- Water and Sewer Standard Specifications and Details (Part 14)
- Approved List of Suppliers and Materials for Water and Sewer Construction (Part 15)
- Approved Certification for Contractors/Vendors (Part 16)
PETITION FOR WATER OR SEWER SERVICES
REQUIREMENTS FOR FIRE HYDRANT USE
SANITARY SEWER OVERFLOWS (SSOs)
AVAILABILITY OF PUBLIC WATER AND SEWER SERVICE
To determine if water and sewer service is available to connect to your property, contact (410) 638–3300 or E-mail to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint
It would be helpful to have as much information as possible, including:
- Street address or nearest intersection or cross-street
- Lot number, parcel number, or tax map number
- Community or subdivision in which property is located
- Is the property improved or unimproved?
If the property is located within one of the three incorporated municipalities Town of Bel Air to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint, City of Aberdeen to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint, or the City of Havre de Grace to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint to Learn more about what federal, state, or county legislative district I am in and the name of my legislators to open the Tourism Award Process Powerpoint, service is not provided by Harford County. Please contact their Public Works Department directly.
COMMERCIAL APPLICATION FOR CONNECTING SERVICES
A Commercial Service Application (CSA) must be submitted to the Division for the connection to public water and/or sewer. If a new service must be constructed to “tap” into the main water/sewer line, then a drawing must accompany the application. The property owner is responsible for hiring a licensed utility contractor to install the proposed water and/or sewer service. The Division requires a pre-application meeting for all new or redevelopment customers who are required to fill out a Commercial Application. The pre-application meeting will improve the process by providing feedback in the earlier stages of the design process, which may provide opportunities for optimized design.
RESIDENTIAL APPLICATION FOR CONNECTING SERVICES
To establish service at your residence, a Residential Service Application (RSA) is required to be submitted, reviewed and approved prior to construction of the water and/or sewer service. If a new service must be constructed in order to “tap” into the main water and/or sewer line, the property owner is responsible for hiring a licensed utility contractor to install the proposed water and/or sewer service.
PETITION FOR PUBLIC SERVICES
If it has been determined that your property is within the Development Envelope and public water or sewer services are not available, but is available nearby, you may organize a petition to have it extended to your property.
Have you ever wondered what happens to the water from your shower, laundry and toilet after it goes down the drain? The Sod Run Wastewater Treatment Plant is one of two wastewater treatment plants operated by the County and tours are available.
Do you know how water gets to your faucet and the processes that happen to ensure its quality and safety? Come visit our Abingdon Water Treatment Plant, which is one of three water treatment plants within the County.
For group or student tours, contact (410) 273-5617.
Treatment plants are functioning industrial sites in operation 24-hours a day, seven days a week. Hard hats are provided and must be worn at all times while on tour. Sturdy closed shoes and socks, long pants or long skirts are required for both your safety and comfort. No flip-flops, sandals, clogs, open toed shoes, or shorts. If you are not wearing the appropriate attire you may be prohibited from taking the tour.