Demand Response/ADA Paratransit

COST

$2.00 each way | Cash or Download Token Transit app to go cash-free.

APPLICATION

Apply online here or call 410-612-1620 (press option 1) between 8:00 a.m. and 6:00 p.m., Mon.-Fri.
Solicite en línea aquí o llame al 410-612-1620 (presione la opción 1) entre las 8:00 a. m. y las 6:00 p. m., de lunes a viernes.

MORE INFORMATION

View informational flyer for more information. 
Para más información ver documento informativo.

What is Demand Response service? 

Demand Response is for anyone over the age of 60 and anyone with a qualifying disability who does not live within the ADA Paratransit service area. 

  • COST: $2 each way
  • Hours of service: 9:30 a.m. - 2:30 p.m.
  • If over 60: call Dispatch and will be registered over the phone.
  • If under 60 with a qualifying disability: Application (Parts I and II) must be completed.

What is ADA Paratransit service?

Americans with Disabilities Act of 1990 (ADA) Paratransit Services is a shared-ride, public transportation service for people with disabilities, as required by federal law, who are functionally unable to independently use the Harford Transit LINK fixed route services.

  • COST: $2 each way
  • Hours of service: 4:30 a.m. - 8:30 p.m.
  • For the individual to be program-eligible: Individuals with a mobility disability that have properly applied to and been approved for ADA Paratransit services. 
  • For the trip to be program-eligible, both pick-up location and drop-off destination must be within 3/4 of a mile of a fixed route (view Harford Transit LINK's ADA service area here). Dispatch will make that determination when you call to make your appointment.
  • Trip requests can be made within 24-hours of Harford Transit LINK business operations (Monday through Friday, 4:30 a.m. - 8:00 p.m.)

TO APPLY

  1. Determine eligibility, view the application by clicking here.
  2. Fill out Parts I-III (rider OR legal guardian may fill these parts out) 
  3. Have a certified medical professional that is currently treating the individual with a mobility disability fill out and sign Part IV.  
  4. Parts I-IV MUST be complete upon submission; determination is made based on all four parts.  

Once eligibility is determined, the individual will receive a card with an expiration date of when you will have to reapply (typically every five years, unless eligibility is based on a temporary status).  If denied service, you may call 410-612-1620 for more information.

To note: ADA Paratransit eligibility automatically qualifies the individual to receive reduced fare on fixed route service only. An aide is permitted to ride with the ADA Paratransit eligible rider for free, as long as notification is given prior to trip. Call Dispatch at 410-612-1620 (option 1). 

Difference between Demand Response and ADA Paratransit: 

Demand Response

  • Demand Response is a shared-ride service. Harford Transit LINK requests that a rider schedule their trip one week prior to their requested trip to better guarantee service. Trips cannot be scheduled more than 90 days in advance. Rider can call if requested trip is less than one week out, but their ride will not be guaranteed. 
  • Demand Response service is from 9:30 a.m. to 2:30 p.m.
  • Demand Response trips must be within Harford County. 
  • When you call, provide time you need to be at your destination and Dispatch will need to know how long you will be at your location in order to schedule your return trip. 

ADA Paratransit

  • ADA Paratransit is provided from and to locations within 3/4 of a bus route (view Harford Transit LINK's ADA service area here). 
  • ADA Paratransit is available during normal fixed route bus operating hours. 
  • ADA Paratransit is only for individuals with a mobility disability who have properly applied to and been approved for the program.