- Emergency Services
- 911 and the Communications Center
When to call 911
Dial 911 only in cases where you need immediate response in an emergency situation. If it’s impossible or unsafe to talk on the phone, you may be able to text to 911. Calling 911 is still the best way to get help. So, call if you can. Text if you can’t.
What Happens When You Call 911?
When you call 911 in Harford County to request emergency help, be prepared to answer the call-taker's questions. The information is vital to first responders dispatched to the location.
Clearly Display Address/House Numbers
Homes and businesses in Harford County must have address numerals clearly displayed on their homes or buildings. Failure to do so hinders the response of ambulance, fire and law enforcement personnel who may need to find an address quickly during an emergency.
Local Automatic Fire Alarm System Laws
Automatic Fire Alarms are essential to both lives and property. However, false alarms are time consuming and tax the resources of the local Fire Departments.
About Your 911/Communications Center
The Harford County 911/Communications Center covers the entire county including the three incorporated municipalities of Aberdeen, Bel Air, and Havre de Grace, along with all outlying communities. Using the center's Priority Dispatch System, our dispatchers instruct the caller with a medical, fire or police emergency what to do until first responders arrive.
Dispatcher Training Program
All Harford County Public Safety Dispatchers begin their Career with 4 weeks of training at our Training Academy, under the direction of the Division's Training Supervisor.
Gold 911 Program
Harford County Department of Emergency Services (DES) seeks to honor children who called 911 for assistance in a real, documented emergency situation case. This special hero is presented with a Gold 911 pin during a special ceremony in his or her honor in front of their entire school.
Business Emergency Contact Registration Form
Follow this link to register an emergency contact(s) for your business. This can expedite public safety resource requests to your business if you should ever need them.