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Harford County ePermit Center FAQs

Show All Answers

1. I cannot log into my user account

If you have an account, please check to make sure your username is correct by selecting "forgot username." Your username does not have to be your email address. If your username is correct, try "forgot password." If you are still having trouble logging into your account, call the Harford County Permit Center at 410-638-3122

2. I see my permit/license/plan but cannot print the attachment or cannot see certain information because I do not have access.

Make sure you are logged in to the ePermit Center. In the upper right-hand corner, it will say Good Morning or Afternoon, (name). 

If you are logged in, and still do not have access, the account user’s contact is not listed on the record. Call the Harford County Permit Center at 410-638-3122

3. I am receiving an invalid token message during the password reset

Please check to make sure your username is correct by selecting "forgot username."  Your username does not have to be your email address.  If you confirmed your username is correct and you are trying to reset your password and you receive the error message “invalid token,” the link you clicked on to reset your password has expired. Try resetting your password again from scratch and use the most recent password reset email sent.  

4. In the registration email, I receive an error when I select the confirm button.

Hold down the confirm button and select copy link.  Paste the link in a new web browser.  Continue following the registration steps.

5. I cannot pay my fees.

If the user can see the invoice but cannot pay it, the user is not on the invoice as a billable contact. Please call the Harford County Permit Center at 410-638-3122 or if you have the invoice number, select "Pay Invoices" on the black menu bar, search the invoice number, and follow the payment steps.  

6. The registration says check my email. What does that mean?

The new user account confirmation email is sent to the email address you registered with.  The user needs to open their email account and find the email sent by the ePermit Center with the subject line, “Citizen Self Service New User Account Confirmation.” Open the email and click the blue underlined CONFIRM link to complete the registration. If the email is not in your inbox, check your spam or junk folders.

7. I need to update my contact info on my ePermit Center account

Please call the Harford County Permit Center at 410-638-3122 to update your contact information on your ePermit Center Account.

8. Can I change my email address on my ePermit Center user account?

After you set up an account with an email address, we cannot change the email address. You will have to create a new account.

9. I am trying to register for a user account, but the new user account confirmation email is not coming through

If the email is not in your inbox, check your spam or junk folders. The email is sent from the ePermit Center with the subject line, "Citizen Self Service New User Account Confirmation." 

Business email addresses can have issues with their company email server dumping the message as a spam before it ever gets to you. Ask your email administrator to authorize emails coming from Harford County, epermitcenter@harfordcountymd.gov, or set up an account with a personal email address.

10. I am logged in, selected “My Work” and I am a contact on the permit. I do not see my permit/plan.

Under “My Permits” go to the DISPLAY box, select the drop-down arrow, and choose All.

11. Where can I find my saved draft?

Log in to the ePermit Center. In the upper right hand corner, select your username and "Saved Work" from the drop down menu.  Select "My Drafts" and then the blue resume button to continue where you left off.

12. What is the status of my permit?

The status of a permit can be found by selecting "Search" on the black menu bar and entering the record number in the search bar. The search results will show the permit status. Or the user can log into their account, select "My Work" on the black menu bar, search or select the blue record number. Once the record opens, the record status will be listed in the light blue box. 

13. The address I am searching for is not displaying any results?

If the address is not found, enter only the street number and the street name without the street type, unit number, or pre- post directional. ex. 220 Main instead of 220 South Main Street. If your address is still not found, skip the location step, and include the address in the description box. 

14. Where can I find my saved draft?

Log in to the ePermit Center.

In the upper right-hand corner, select your username and select "Saved Work" from the drop-down menu. Select "My Drafts" and then the blue resume button to continue where you left off. 

15. Where can I find applications for Harford County Trade Registrations/Licenses?

Applications can be found on the right-hand side of the webpage here: Licensing/Registrations | Harford County, MD (harfordcountymd.gov) Trade Renewal Applications can also be found on the ePermit Center on the black menu bar under “Documents,” under Renewal Forms. 

16. Can I renew my Registration/License online/electronically?

You may renew your registration/license online using the ePermit Center by clicking the link here:  https://epermitcenter.harfordcountymd.gov/energov_prod/selfservice#/home    

If you have not already done so, you will need to create an online user account through the ePermit Center to be able to renew online. You can do that by clicking on the same link provided above. 

17. What documentation do I need to submit to Harford County to obtain my Registration/License?

• Registration application    
• Certificate of Insurance that lists the correct Board as the certificate holder 
• Copy of your Maryland State issued Master License 
• Copy of your Driver’s License 

If you are renewing your Limited Electrical License, in addition to the documentation above, you are also required to submit a certificate for five hours of continued education. Online classes are accepted for the five hours of continued education.  

18. I have never held a Registration/License in Harford County; how can I apply for a Harford County Registration/License?

New applications need to be submitted directly to the Department of Inspections, Licenses, and Permits at 220 S. Main St., Bel Air, MD 21014They may be mailed, overnighted, or dropped off to the office for processing. Once the application has been processed and payment received, the registration/license will be mailed via regular mail.

19. How does Harford County need to appear on the Certificate of Insurance for my Registration/License?

You will need to add the correct Harford County Board (Electrical, Mechanical, Plumbing) with the address of 220 S. Main St., Bel Air, MD 21014. 

20. How do I request an inspection online?

Log in to your ePermit center account, select "My Work", select "My Permits", select the blue permit number, select the "Inspections" tab. Under Request Inspections, check the "Action" box for the inspection type needed. Select the blue "Request Inspection" button. Select the requested date, add comments, or gate codes and select submit. 

21. How do I request a virtual/picture inspection on the ePermit Center?

Follow the instructions above and in the comments type, picture inspection with photos attached. Within the record, select the "Attachments" tab, drag, and drop your pictures over the blue add attachment box and select submit.  

22. I cannot select the inspection date I want. It is grayed out.

If the inspection date is grayed out, the inspection max has been met for that day. Select another date or call the Harford County Permit Center at 410-638-3122

Inspections are conducted Monday-Friday 8 am to 3:30 pm.

23. When is my inspection happening today?

On the ePermit Center, select "Today's Inspections" on the black menu bar. Search for your permit record number. The inspector's name and phone number will be listed. Two-hour time frames may be provided by the inspector on the MORNING of the inspection between 7:00 - 7:30 am.

24. How do I know my inspection request has been received by Harford County?

A green check will appear on the screen after you request an inspection. Once the inspection has been scheduled by department staff, you will receive confirmation email. 

25. How do I cancel/reschedule my inspection request that has NOT been scheduled?

To cancel a requested inspection that has NOT been scheduled, select "My Work", select "My Permits", select the permit number. Once the permit record is open, select the "Inspections" tab and select the blue "Cancel Inspection" button on the right. A cancel inspection pop up box will appear and select yes or no. A confirmation pop up box will confirm your inspection has been canceled.

26. How do I re-schedule or cancel an inspection that has been scheduled?

Once a requested inspection has been scheduled, a customer cannot cancel or change the requested inspection date in the ePermit Center. Please call the Harford County Permit Center at 410-638-3122. 
 

27. How do I find out my inspection results and read my inspector’s comments?

Log into the ePermit Center. Select "My Work" on the black menu bar, select "My Permits", select the record number. Select the “Inspection” tab, select the inspection number to view the inspection case. Once the inspection is open, the inspection status will be in the light blue box and the inspector's comments will be under the "Checklist" tab.  

28. The blue printer icon in the upper right-hand corner is not working

The printer icon on the Record Details page does not work. Once in the desired record, select the "Attachments" tab, click on the blue pdf file name to open the pdf and print the document

29. How do I upload revised drawings or building related documents?

Log into the ePermit Center, select "My Work" on the black menu bar, select "My Permits" or "My Plans", select the blue record number. Within the record, select the "Attachments" tab, drag, and drop your new attachment over the blue add attachment box and select submit.  

30. How do I attach inspection pictures?

Log into the ePermit Center, select "My Work" on the black menu bar, select "My Permits", select the blue record number. Within the record, select the "Attachments" tab, drag, and drop your pictures over the blue add attachment box and select submit.   

31. In the registration email, I receive an error when I select the confirm button.

Hold down the confirm button and select copy link.  Paste the link in a new web browser.  Continue following the registration steps.