On December 13, 2012, 11 year old Lucas Custer called 911 at 4:17 pm to report that his mother was unresponsive and moaning. Dispatcher Kara Angelo, the 911 Calltaker, remained on the line with Lucas until Police arrived. During this time Lucas remained very calm, he continued to update the dispatcher on his Mom’s condition, and followed the instructions of Dispatcher Angelo for that reason he was nominated to receive the EMS for Children - Right Care when it Counts award and the Harford County Department of Emergency Services Gold 911 Award.
The nomination was prepared by Dispatcher Angelo and a State ceremony was held in Annapolis on May 21, 2013. Today, Lucas was honored locally at the Aberdeen Middle School during morning announcements for his bravery and heroic efforts.
During the ceremony he was presented with the Gold 911 award, a plaque from MIEMSS and a certificate of appreciation.
In attendance were, Rhonda Polk – Public Safety Dispatcher III/911 Public Educator, Lisa Chervon – MIEMSS Region III Administrator, and Ross Coates, Communications Manager.